This article originally appeared in Knowledge@Wharton Data analytics helps marketers learn about their customers with target precision, from the movies they watch on Netflix to their favorite scoop of chocolate ice cream. Data is ubiquitous, essential and beneficial — except when it’s not. Experts warn that data analytics is at an inflection point. Growing concerns […]

  As COVID-19 cases continue to rise across the country, Americans remain widely divided in their compliance with recommended public health protocols. New research co-authored by Marketing Science Institute Academic Fellow Jean-Pierre Dubé finds that Fox News viewership is one reason why. Dubé, a marketing professor at the University of Chicago’s Booth School of Business […]

Content is king, but that doesn’t matter much if nobody is reading it.  Consumers are deluged with so much information from so many different sources – there are more than 4.5 million daily blog posts alone — that it’s hard for marketers to know whether their messages are getting through. Clicks and page views can […]