Working Papers

Detecting Fictitious Consumer Reviews: A Theory-Driven Approach Combining Automated Text Analysis and Experimental Design

Ann Kronrod, Jeffrey K. Lee, and Ivan Gordeliy

Oct 4, 2017

Identifies a novel method to identify potentially fictitious product reviews leveraging linguistic theory, experiment-driven data sampling, and automated text analysis. Implementing an experimental design, investigates people’s ability to detect fictitious reviews.

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