Working Papers

Last Place Aversion in Queues

Ryan W. Buell

May 17, 2019

Documents the customer and system-level effects of last place aversion in queues, distinguishing it from other drivers of queuing performance; demonstrates how last place aversion can be proactively managed through operational design.


By using you agree to our use of cookies as identifiers and for other features of the site as described in our Privacy Policy.