Working Paper

Does Alexa Make Humans More Humane? Voice Assistants in Encouraging Prosocial Behavior

Iman Paul

Clarkson University

Smaraki Mohanty

Elon University

Samuel Bond

Georgia Institute of Technology

Nov 5, 2021

Uses a series of online and lab experiments to determine whether and how digital voice assistants such as Siri or Alexa may affect consumers’ decisions, evoking social presence and the salience of norms that promote prosocial behaviors.

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