Speaking in Private: Privacy Expectations in Interactions with Technology Applications Depend on Communication Modality – MSI

Working Paper

Speaking in Private: Privacy Expectations in Interactions with Technology Applications Depend on Communication Modality

Johann Melzner

University of Miami

Andrea Bonezzi

New York University

Tom Meyvis

New York University

Jan 24, 2023

Lab studies demonstrate that consumer expectations for data privacy persist despite initial opt-in at point of disclosure, especially for personal information shared online by voice rather than by text.

Topics

research recap

How Speech VS. Text Disclosure Affects Privacy Expectations

Despite “opting in” to share personal data at the initial point of disclosure, consumers maintain expectations for how such data will subsequently be used. This is especially true as data is increasingly shared online via voice rather than text. Managers need to adapt data capture, storage and use policies to meet these evolving concerns.

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