Presentation

Presentation: MSI Innovation Series Webinar: Facing the Whiz

Aric P. Rindfleisch

University of Illinois at Urbana-Champaign

Jun 12, 2025

This talk will tell the story of how Japanese retailers are employing non-humanoid robots in an improvised manner in order to enhance their in-store promotions. It will cover both the origin of this recent initiative, its implementation and its impact on promotional effectiveness. In addition, it will present the results of a multi-method inquiry which suggests that an easy and inexpensive modification of these robots can lead to sizeable gains in terms of promotional effectiveness.

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