Working Paper

Off the Mark: The Influence of AI-Induced Errors on Consumers

Alexander Mueller

University of Mannheim

Sabine Kuester

University of Mannheim

Sergej von Janda

Kaiser X Labs GmbH

Nov 1, 2022


Studies consumer perceptions of AI in response to minor versus severe errors and whether these involved technical failures of the algorithm or violations of social norms. Examines whether explainable AI (XAI) can mitigate the effects of these different types of errors.

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