Working Papers

The Manipulative Art of Pre-Service Tip Elicitation

Nathan B. Warren, Sara Hanson, and Hong Yuan

Feb 15, 2019

Tests the effects of pre-service versus post-service tip request sequences in four scenario-based experiments with participants drawn from two pools of online workers; examines the effects of tip sequence across three different service contexts: online delivery, quick-service food, and beauty service.

By using MSI.org you agree to our use of cookies as identifiers and for other features of the site as described in our Privacy Policy.