Working Paper

How Firms Can Shape the Customer Experience for Greater Success in Online Retailing

Author(s): Alexander Bleier, Colleen M. Harmeling, and Robert W. Palmatier

Jul 18, 2023

Conducts a set of 16 online experiments spanning 16 different products (from 11 different brands) among 10,470 participants. Uses measures of 8 brand and product factors for each product to conduct a series of moderation analyses that provide insight into which type of online experience is best suited to a specific branded product.
By using MSI.org you agree to our use of cookies as identifiers and for other features of the site as described in our Privacy Policy.