Working Papers

How has COVID-19 Impacted Customer Relationship Dynamics at Restaurant Food Delivery Businesses?

Elliot Shin Oblander

Columbia University

Daniel McCarthy

Emory University

Jul 16, 2021

Uses an event study and a panel regression to analyze multiple data sources (customer purchase patterns, geographic market coverage for the delivery category, regional economic impact of COVID, and stay-at-home behavior) to quantify the magnitude of the COVID-19 pandemic’s impacts and determine  the mechanisms driving these impacts.

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