Working Papers

How has COVID-19 Impacted Customer Relationship Dynamics at Restaurant Food Delivery Businesses?

Elliot Shin Oblander

Columbia University

Daniel McCarthy

Emory University

Jul 16, 2021

Uses an event study and a panel regression to analyze multiple data sources (customer purchase patterns, geographic market coverage for the delivery category, regional economic impact of COVID, and stay-at-home behavior) to quantify the magnitude of the COVID-19 pandemic’s impacts and determine  the mechanisms driving these impacts.

By using MSI.org you agree to our use of cookies as identifiers and for other features of the site as described in our Privacy Policy.