Working Paper

Modeling Lengthy Behavioral Log Data for Customer Churn Management: A Representation Learning Approach

Daehwan Ahn

The Wharton School

Dokyun Lee

Boston University

Kartik Hosanagar

The Wharton School

Jan 7, 2022

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Develops an automated log processing approach combined with several representational learning frameworks to extract valuable signals from the entirety of lengthy log data of online behavioral data. Compared to conventional models using manual feature engineering to analyze only short data sequences, the improved models improves predictions and reduces time and costs required.

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