Working Paper
Service Productivity Strategy
Jan 1, 2009
Develops a theory of service productivity; uses it to derive empirical propositions that are tested using data from over 700 service companies in two time periods.
Working Paper
Service Productivity Strategy
Jan 1, 2009
Develops a theory of service productivity; uses it to derive empirical propositions that are tested using data from over 700 service companies in two time periods.