Video

Reorganize for Resilience: Putting Customers at the Center of Your Organization to Realize Profitable Growth

Ranjay Gulati, Harvard Business School

Companies like to say that they offer customer solutions—products and services bundled into packages that are hard to copy and can command a premium price. But few companies can actually deliver on that promise. Most companies are organized into product-focused business units that allow them to develop deep knowledge and expertise, but that obscure a holistic picture of customers and their needs. Ranjay Gulati discusses how select companies are able to transcend their organizational silos to marshal all of their resources, including new technologies, toward delivering customer-focused solutions. (4:38 min.)

3 WAYS to GET CONNECTED

Business

Employees of MSI Member Companies enjoy the benefits of complete online access to content, member conferences and networking with the MSI community.

More

Academic

Qualified academics benefit from a relationship with MSI through access to msi.org, conferences and research opportunities.

More

Public

The public is invited to enjoy partial access to msi.org content, a free e-newsletter, selected reports and more.

More

Stay Informed

The MSI Mailing List

Subscribe to our email list to stay informed about upcoming events, news, etc.

Social Media