Capturing Information to Fuel Growth
Slider Scale or Text Box: How Response Format Shapes ResponsesAug 7, 2018 Manoj Thomas and Ellie J. Kyung, 2018, 18-122-08
Seemingly simple interface changes can have a material effect on consumer payments: slider scales can change how consumers mentally visualize prices.
Making Words Speak: Leveraging Consumer Insights from Online Review Text to Improve Service QualityJul 25, 2018 Andrea Ordanini, Raji Srinivasan, and Anastasia Nanni, 2018, 18-119-07
Online review text analytics enabled managers to clearly and rapidly identify weaknesses in their offering.
Large-Scale Cross-Category Analysis of Consumer Review Content on Sales Conversion Leveraging Deep LearningJul 9, 2018 Xiao Liu, Dokyun Lee, and Kannan Srinivasan, 2018, 18-117-07
What matters most in consumer reviews? Based on 500,000 reviews in nearly 600 product categories, this analysis shows that content about product aesthetics and price significantly affect conversion across almost all categories.
Why Am I Seeing This Ad? The Effect of Ad Transparency on Ad EffectivenessJun 14, 2018
Leslie John, Harvard University
How will targeted ads fare in the face of increased consumer awareness?
Enhancing Power of Marketing Experiments Using Observational DataJun 5, 2018 Ron Berman and Elea McDonnell Feit, 2018, 18-116-06
This stratification approach may help marketers decrease the size of marketing experiments or gain more accurate insights from previously run experiments.
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