Cancellation Policy

Cancellations received 10 business days prior to the first day of the conference receive a full refund minus a 5% service charge. Refunds will only be made by the original method of payment. You may designate a substitute, however please note that this may not be possible in all situations.

Cancellations received after the cancellation deadline, but prior to the date of the conference do not receive refunds. You may apply registration fee to a future conference. These funds must be used within one-year from the date of the original conference. Cancellations on re-registrations result in forfeiture of funds. Unexpended funds are forfeited.

Cancellations received on or after the date of the conference and no-shows do not receive refunds. You may not apply registration fee to a future conference.

In the event that Marketing Science Institute (MSI) cancels an event for any reason, you will receive a refund for 100% of the registration fee paid. MSI is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. MSI shall assume no liability if a conference is cancelled, rescheduled or postponed due to an unanticipated event, Act of God, unforeseen occurrence, or any other event that renders performance of the conference impracticable, illegal, or impossible.

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