Shut Up and Listen to MeApr 13, 2018 Frank M. Grillo, Chief Marketing Officer, Harte Hanks
Forrester says we are in the age of the customer, and ironically, marketers are the farthest from serving the needs of the customer.
Using Artificial Intelligence When Customers Decide to BuyApr 13, 2018 Joe Fuster, Head of Customer Experience Cloud, Oracle Corporation
In his talk, Joe Fuster will look at the triggers that B2B and B2C firms can manage in the buying process.
What Can We Learn About Consumers from Their Online Search Queries?Apr 13, 2018 Olivier Toubia, Columbia University
Olivier Toubia will present research that attempts to understand and quantify the link between consumers' preferences and the queries they submit to online search engines.
The Effect of Price Rank on Clicks and Conversations in Online Search AdvertisingJan 29, 2018 Mengzhou Zhuang, Jongkuk Lee, Eric (Er) Fang, and Xiaoling Li, 2018, 18-102-01
One of the first studies to show how product price influences consumers’ responses to display ads.
Marketing at a Privacy CrossroadsJan 19, 2018
Webinar featuring Jonathan D. Avila, Vice President and Chief Privacy Officer, Wal-Mart Stores, Inc
Jonathan Avila will explore potential points of privacy friction and suggest how consumer research and marketing can enhance the consumer experience by avoiding collision with emerging legal norms and consumer privacy expectations.
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