Research Methods and Tools
Identifying Customer Needs from User-Generated ContentAug 16, 2018 Artem Timoshenko and John R. Hauser , 2018, 18-124-08
UGC -- online reviews, social media, and blogs-- offers a rich source of information from which to identify customer needs. Combining machine learning and human analysis of UGC resulted in 46-52% gains over experiential interview-based analysis.
Slider Scale or Text Box: How Response Format Shapes ResponsesAug 7, 2018 Manoj Thomas and Ellie J. Kyung, 2018, 18-122-08
Seemingly simple interface changes can have a material effect on consumer payments: slider scales can change how consumers mentally visualize prices.
Making Words Speak: Leveraging Consumer Insights from Online Review Text to Improve Service QualityJul 25, 2018 Andrea Ordanini, Raji Srinivasan, and Anastasia Nanni , 2018, 18-119-07
Online review text analytics enabled managers to clearly and rapidly identify weaknesses in their offering.
Enhancing Power of Marketing Experiments Using Observational DataJun 5, 2018 Ron Berman and Elea McDonnell Feit, 2018, 18-116-06
This stratification approach may help marketers decrease the size of marketing experiments or gain more accurate insights from previously run experiments.
Tackling the MSI Research Priorities: Which Methods to Use?May 24, 2018
Webinar featuring Dominique M. Hanssens, University of California Los Angeles and Natalie Mizik, University of Washington
Marketing Science has developed a large array of research methods to tackle important questions for marketing management. But which method should be used for which question?
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