Changing Decision Processes
|How are decision processes changing, given that customers are now always connected and have more choice in what they attend to? Customers are now engaging with firms through complex journeys and paths to purchase and beyond. Firms must insert themselves — or their product or service — into the customer decision process at the right time in the right context to have an influence.|
New Frontiers in Generating Customer Insights: A Theory-Based Approach to Best PracticesMay 30, 2014
Ravi Dhar, The Yale Center for Customer Insights
Ravi Dhar, The Yale Center for Customer Insights, discusses "New Frontiers in Generating Customer Insights: A Theory-Based Approach to Best Practices" at MSI's Trustees Meeting in Boston on April 10-11, 2014 (Edited highlights)
Influence and Attention on TwitterFeb 07, 2014
Duncan Watts, Microsoft Research
Duncan Watts, Principal Researcher at Microsoft Research, discusses recent findings from two studies of Twitter data at MSI conference "Social Media and Social Networks: What Are They Good For?" held in Boston, MA on December 3-4, 2013.
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