Managing Post-Purchase Moments of Truth: Leveraging Customer Feedback to Increase LoyaltyOct 30, 2014 Clay M. Voorhees, Paul W. Fombelle, Alexis Allen, Sterling A. Bone, and Joel Aach, 2014, 14-115
Examines the effects of acknowledging positive customer feedback on future customer patronage and perceptions of communal relationships with the firm; based on field experiment with customers of a Fortune 500 firm in the hospitality industry over a 12-month period.
Assessing the Drivers of Short- and Long-Term Outcomes at Business Trade ShowsOct 28, 2014 Shrihari Sridhar, Clay M. Voorhees, and Srinath Gopalakrishna, 2014, 14-114
Investigates the incremental effects of trade show marketing efforts (pre-,post-, and at-show) on short- and long-term outcomes; considers heterogeneity in customer profiles and show type. Uses attendee-level data from multiple shows attended by one Fortune 500 corporation.
Dynamic Likeability Effects on Virality of Online Video AdvertisementsOct 16, 2014 Edlira Shehu, Tammo Bijmolt, and Michel Clement, 2014, 14-113
Investigates the relationship between the virality of online advertisements and ad likeability dynamics.
Should Ad Spending Increase or Decrease Prior to a Product Recall Announcement?Oct 8, 2014 Haibing Gao, Jinhong Xie, Qi Wang, and Kenneth C. Wilbur, 2014, 14-112
Investigates how advertising before a product harm crisis announcement affects post-recall stock prices; based on 110 automakers’ product recall announcements and stock prices between 2005 and 2012.
Does Tweeting Impact the Bottom Line?Oct 1, 2014 Shiyang Gong, Juanjuan Zhang, Ping Zhao, and Xuping Jiang, 2014, 14-111
Examines whether activity on microblogging platforms improves firm performance; develops a field experiment on Weibo with a global media company that produces documentary TV shows.