How to Use Common Customer Metrics to Enhance Firm Valuation ModelsMay 17, 2017 Webinar featuring Peter S. Fader, University of Pennsylvania
Peter Fader will discuss new ways of valuing corporations from the "bottom up"—i.e., determining the forward-looking financial value of the customer base-as a complementary perspective to the standard "top down" methodologies that dominate current practice.
Social Media Management from a Cultural PerspectiveMay 10, 2017 Ashlee Humphreys, Northwestern University
Ashlee Humphreys will present a framework for understanding and addressing the tensions firms face when managing social media in a complex cultural environment.
Applying Neuroscience to Market Research in Advertising and BrandingApr 27, 2017 Webinar featuring Deepak Varma, Global Head of Neuroscience Insights, Millward Brown, Inc.
Deepak Varma will present new applications of neuroscience to market research in advertising and branding.
Innovation Equity: How to Combine Demand Forecasting and Customer Management Principles to Determine What an Innovation is Really WorthApr 13, 2017 Elie Ofek, Harvard University
Elie Ofek will present a novel framework that combines a wealth of research from two marketing domains: innovation diffusion and customer relationship management.
CX Trends: What’s Real and What’s NextApr 07, 2017 Steven Pepe, Director of Customer Experience, GE
Some of today’s CX trends can be distracting for marketers, but certain innovations are becoming more and more tangible in 2017.